It is essential to have an efficient mobile service for your company to remain competitive in the market. The world of technology has seen major changes in the last years , and all kinds of innovation are appearing everywhere which includes taxis, too. Due to the increasing competition from lower-cost transport services such as Uber-like or car rental firms that offer similar services for less money while offering better customer service than most traditional taxi businesses do being able to adapt quickly enough will set your company apart from others out there who are looking to launch their own version, too.
The market is filled with different taxi apps. A specific type is designed specifically for established companies in need. It guarantees that clients can book their rides quickly along with an expanding customer base aiding drivers in finding possible fares faster than they have ever.
Two separate apps were created by the development team in order to address the needs of passengers and drivers. The apps are more customized for both parties involved giving you an exclusive opportunity to get exactly what you require without any distractions or interference.
Need-to-have Driver App Features
As the taxi industry continues to be challenged by increasing competition an important aspect to keep customers loyal is to ensure that drivers have access and full control of their application. Driver-friendly features will allow new customers and existing ones to spend more time on tasks with less hassle, which eventually results in more efficient service delivery for all.
Vehicle Tracking System (GPS).
Drivers will always choose apps that reduce their effort and allow them to follow the most effective practices. GPS tracking systems can pinpoint the passenger’s exact location. However, once they share their permission it’s easier for drivers who need to find the person at any point in time.
Drivers can now utilize their smartphones to mark themselves available to take new requests or get information. That means that they’ll be notified automatically when there is a request and will have the option to locate a new fare with the relevant details such as where they are.
The new feature will enable drivers to measure their performance with other participants and gain useful statistics on their trips. It is also possible to see comments from other riders to determine if there are any positive or negative comments.
Email & SMS Alerts
Important notifications will be sent to cabs by SMS or email. It is possible to respond to passengers’ queries through an intuitive interface. This is beneficial for both the passengers and the cabs.
Begin/End the Ride
The easiest method to find your destination is using maps. They will also display the drop-off and pick-up points which makes it easier for all affected.
Accept/Decline Cab Requests
When a customer requests transport they’ll be able to tell when it’s accepted or rejected within a matter seconds. If the driver isn’t available within 15-30 seconds of getting their notification on the app, it’s a sign that there are no more cars in the area which could take them from the start.
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